Returns and Refunds Policy

Australia Deliveries
For customers receiving orders within Australia, the following terms apply:
  • No Returns for Change of Mind or Preference
    Returns or refunds will not be accepted if you simply change your mind, do not like the colour, or are otherwise dissatisfied for reasons unrelated to damage or defect. Please consider your purchase carefully before ordering.
  • Product Compatibility Responsibility
    If the product does not fit your shower setup, it is your responsibility to obtain any necessary adaptors or fittings to make it compatible. We do not offer refunds or exchanges due to incompatibility with your existing fixtures.
  • Damaged or Faulty Items
    If you receive a product that is damaged, defective, or incorrect, you must notify us within 7 days of delivery. Please provide clear photos and your order details. Claims submitted after this timeframe will not be accepted. If your claim is eligible, we will issue a refund or replacement once the product is returned for review. 
  • Return Shipping Costs
    Customers are responsible for any return shipping fees.
  • Returns address: PO Box 1816, Palmerston NT, Australia 0831
International & Ireland Deliveries
For orders shipped outside Australia:
  • No Returns Accepted
    We do not accept returns for change of mind, colour preference, or any other dissatisfaction not related to product faults.
  • Product Compatibility Responsibility
    Customers are responsible for ensuring the product fits their shower setup. If the product does not fit, it is your responsibility to source any necessary adaptors or fittings. We do not provide refunds or exchanges due to incompatibility with existing fixtures.
  • Faulty or Damaged Products
    If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery with clear photos and order details. Claims made after this period will not be accepted. If your claim is eligible, we will issue a refund or replacement.
Additional Terms
  • All returns must be for products in their original, unused condition and packaging.
  • Please retain all packaging and proof of purchase until you are satisfied with your order.
  • Claims made outside the specified timeframes or for reasons other than damage or defects will not be accepted.
Contact Information
For returns or product issues, please email: